Support
Product Support And Services
When designing and programming our products our first goal is to create minimum-support software. We try to achieve this by using reliable setup routines, designing easy to understand user interfaces, and providing thorough product documentation in helpfiles and manuals. We constantly analyze each support request and - if possible - try to adapt the software to avoid each support call in the future. However we can't cover every single scenario. In the unlikely event that you need our support, the following options are available:
Free Self-Service Support Options
80% of all support requests contain recurring questions. For each product we have compiled a list of these frequently asked questions together with their answers as well as a Knowledge Base with in depth articles. With our Support Forums we provide a place for discussions and Q&A about our products. Our support team monitors the forums for upcoming questions and will try to help. Also the manuals are available online.
| PRTG Traffic Grapher | IPCheck Server Monitor | Webserver Stress Tool |
|---|---|---|
| FAQs | FAQs | FAQs |
| Support Forum | Support Forum | Support Forum |
| Knowledge Base | Knowledge Base | Knowledge Base |
| PDF Manual | PDF Manual | PDF Manual |
| HTML Manual | HTML Manual | HTML Manual |
Support Options For Registered Customers
Registered customers within their software maintenance period have the following additional support options:
- You can open a support ticket in our ticket system for email support. To open a ticket please fill out the Support Ticket Form.
-
You can log in to download the latest software updates and re-request your license keys.
Free PaesslerNews Newsletter
Subscribe or unsubscribe to our monthly PaesslerNews newsletter.
Consulting/Custom programming
If you need onsite or offsite consulting for your project, please contact us at sales@paessler.com. We will also be happy to develop custom versions specifically designed for your needs and projects based on our product line.