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Privacy Policy

This data privacy statement informs you about the forms in which personal data are processed when visiting the website and when using Paessler AG services and the purposes thereof.


A - GENERAL INFORMATION FOR THE PROCESSING OF YOUR DATA

1. Responsible entity and contact

Responsible for the data processing as described here is

Paessler AG
Thurn-und-Taxis-Str. 14, 90411 Nuremberg
Email: [email protected]
Tel: +49 911 93775-0

Company data protection officer: Sebastian Bonhag

Email: [email protected]

2. Right to information and of complaint

You have the right to information about your stored personal data as per Art.15 DSGVO (§34 BDSG), to removal of your data as per Art. 17 DSGVO (§ 35 BDSG), and to correction of your data as per Art.16 DSGVO. Please submit your request in writing or via a (verified) email address using the aforementioned contact details.

In addition, you have a general right of complaint. The competent supervisory authority for complaints regarding the data processing of Paessler AG is the Bavarian Data Protection Authority.

3. Right to revocation of consent

If the data processing is based on consent, this consent can be revoked at any time with effect for the future. Submit your revocation in writing or via a (verified) email address using the aforementioned contact details.

 

B. DATA PROCESSING UPON VISITING THE WEBSITE

1. For the technical provision of the website

Each time a user accesses a page of this web presence and each time a file is retrieved, data on these operations is stored in a logfile. This data includes the page from which the request originated (if communicated by your browser), the name of the requested file, the date and time of the request, the amount of data transferred, the notification if the request was successful, the description of the browser type used (if communicated by your browser), and the IP address of the machine forwarding the request. The storage of this data exclusively serves internal, system-related, and statistical purposes.

2. For pseudonymized use analysis and advertising success measurement

This website uses various third-party services to create pseudonymized or anonymous information about the way the website is used and to better match content offers to users. For this purpose, pseudonymized data about the page usage such as the time, duration, and type of the page request, as well as information about the browsers, regional origin, and technology used is transmitted to the respective service. For further details, including the possibility to object, see the specific service.

Google Analytics: Web analytics service of Google Inc. ("Google"). Information about your use of this website is transmitted to a Google server in the USA, where it is stored and used to generate anonymized reports on the use of the website and activities within the online offer. We would like to point out that on this website, Google Analytics has been extended by the code "get._anonymizeIP ();" to ensure an anonymized collection of IP addresses.

Possibility to object: You can object to this data processing by installing or allowing an opt-out cookie that prevents data transmission. Alternatively, you can install an extension in your browser that prevents data transfer. Such an extension can be downloaded here https://tools.google.com/dlpage/gaoptout?hl=en.

Kissmetrics: This website uses Kissmetrics, a web analytics service of Space Pencil, Inc. Kissmetrics only uses first-party cookies, which can be removed by deleting your browser cookies. You can disable Kissmetrics tracking by using the opt-out link on the Kissmetrics website: http://www.kissmetrics.com/user-privacy.

Optimizely: This website uses Optimizely, a web analytics service of Optimizely Inc. that is used for A / B and multivariate tests. This service uses cookies to identify a visitor's browser and to analyze the use of this website. These cookies do not collect personal data. For more information on how Optimizely processes your data, visit http://www.optimizely.com/privacy. You can disable Optimizely tracking at any time by following the instructions at http://www.optimizely.com/opt_out.

Facebook pixel: We use the Facebook pixel on our website. This marks you as a visitor to our website in an anonymized form, without identifying you as a person. If you log in to Facebook later, a non-reversible and therefore impersonal checksum (profile) from your usage data is sent to Facebook for analysis and marketing purposes. For more information on the purpose and scope of data collection and the further processing and use of the data by Facebook, as well as setting options to protect your privacy, please refer to the Privacy Policy of Facebook at https://www.facebook.com/ads/website_custom_audiences/ and https://www.facebook.com/privacy/explanation. If you want to opt out of the use of Facebook Website Custom Audiences, you can do so at https://www.facebook.com/ads/website_custom_audiences/.

Criteo: This website uses the web analytics service Criteo, which collects your IP address and later shows you ads in the browser. You can deactivate the Criteo pixel at any time by following the instructions at https://info.criteo.com/privacy/informations.

3. For pseudonymized advertising

Google Adwords: Advertisements by means of cookies: You can be recognized as a visitor of the website, without your identity being known, via the set cookies so that when you visit other websites, the corresponding advertisements are displayed. In addition, internet users with specific profiles of interest based on their internet usage might be shown the corresponding advertisements. We do not collect any personal data with our cookies, remarketing lists, or other anonymous IDs. You can object to the collection and use of your data by Google Analytics at any time with effect for the future by making the appropriate Google settings.

Facebook Audience: If you have provided your email address when using a service, we will provide this email address in encrypted form (hashed e-mail addresses) to Facebook. Facebook will thereby show you advertisements about Paessler and PRTG Network Monitor. You can object to this by sending an email to [email protected].

SaleCycle: Our shop uses SaleCycle to send email notifications to users who do not complete their checkout. If you visit our webshop from the United States and supply an email address during the checkout, SaleCycle will send a cart reminder to this email address when the checkout is not completed. http://www.salecycle.com/privacy-policy/

4. To integrate social media plugins

Our website uses social media plugins from Facebook, Twitter, Google, LinkedIn, and Share. Your IP address will not be forwarded automatically, only if you click one of the plugins (two-click solution).

 

C - DATA PROCESSING UPON USE OF THE INDIVIDUAL WEB SERVICES

1. When registering for the newsletter

When registering for the newsletter, we collect and store the provided email address and name to send you information about our products, new features, and offers. Your email address is not used for other purposes or passed on to third parties.

Your consent to the use of your email address for receiving our newsletter can be revoked at any time with effect for the future by clicking the "Unsubscribe" link at the end of the newsletter.

2. When purchasing and installing trial and freeware

For the use of trial and freeware and their operation, we collect and store your email address. Paessler uses this information to send you your license key, to guide you through the installation, to clarify typical questions that arise during installation, and to clarify the status of the installation. This is necessary for purposes of determining and correcting the support requirement during the installation and operation of the software, and to clarify the further use after the end of the test phase. Contacting can also take place over the telephone. Telephone numbers are only collected from publicly available sources.

3. When using contact forms

When using the contact form, your e-mail address, your other contact details, your occupation, and the details of your request will be collected and processed. The data are processed with the help of the service provider HubSpot and we store them for 6 months, after which period your data will be deleted unless you have become a Paessler AG customer in the meantime or you have filled out a new contact form.

We also use the form service Wufoo. It processes and stores the content that you enter into a contact form. Depending on the type of contact form, this may regard the following content: company, name, email address, telephone number, preferred supplier, invoice number, credit card details, t-shirt size, GitHub repository, and PRTG account email. The content will only be processed and saved when you submit a form; otherwise, Wufoo only tracks the view of the form when it is visible on a page. For more information about Wufoo's privacy policy, visit https://www.wufoo.com/privacy/.

4. When registering for online training

When registering for a webinar, your e-mail address, first and last name as well as information about the company are collected and processed. The data are forwarded to the company Docebo Spa, which carries out the event technically. For more information on Docebo's privacy policy, visit https://www.docebo.com/docebo-privacy-policy/.

For processing the payment of the course fees, your payment details such as credit card data and VAT ID are collected and forwarded to the companies Shopify and Sufio, which process the payment. For more information on the privacy policies of Shopify and Sufio, visit https://www.shopify.com/legal/privacy and http://www.sufio.com/privacy-policy.

 

D - DATA PROCESSING UPON PURCHASE OF SOFTWARE / SERVICES

1. For registration / account use

During the purchase of a service, an email address and a password are used to set up an account ("registration"). The data are used to provide you access to your orders and contracts and to process the software purchase.

Upon registration and each time a registered user logs in, session cookies are stored on your machine in order to make the visit to our website more appealing and to enable the use of certain functions. These do not include any personal data, only your session ID, which is assigned to you during your visit. This session ID is used to reference internally stored data, such as information on the contents of your shopping cart so that if you visit our website at a later time, you can comfortably continue shopping. The generated cookies have an expiration time of 90 days.

2. To process the order

During the ordering process, we collect and store information about your identity and your contact details (in particular, your first and last name, address, telephone number, and email address), as well as information about your purchase and payment method, including bank or credit card data.

This information is used to complete the order, including payment, and to provide the software and purchased services. This includes providing updates so that you can download the most recent version of the software at any time, free of charge, and providing upgrade offers and other services of Paessler AG.

Your email address is also required to review your license and provide you with registration keys or download links, as well as to inform you about the status of maintenance contracts.

Within the ordering process, we use the popular Transport Layer Security (TLS) encryption method in conjunction with the highest encryption level supported by your browser. Typically, this is 256-bit encryption. If your browser does not support 256-bit encryption, we will use 128-bit technology instead. A closed lock or a key symbol in the status bar of your browser denotes whether a single page of our website is encrypted.

3. For payment transactions

Your address and your payment information will be sent to the executing payment and billing service providers:

For PRTG on demand, credit card information is processed by Stripe Inc. Headquarters, 185 Berry Street, Suite 550, San Francisco, CA 94107, USA. For more information on Stripe's privacy policy, please visit: https://stripe.com/us/privacy. Invoicing is processed by Chargebee Inc., 340 S. Lemon Ave # 1537, Walnut, CA, 91789, USA. For more information about Chargebee's privacy policy, please visit: https://www.chargebee.com/privacy.html

For PRTG on premises, the credit card information is processed by the payment service provider Computop Wirtschaftsinformatik GmbH, Schwarzenbergstr. 4, 96050 Bamberg, Germany; the acquirer Concardis GmbH, Helfmann-Park 7, 65760 Eschborn, Germany; and American Express Payment Services Europe Limited, Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany.

4. For credit assessment and payment delay

When paying via invoice, a credit assessment check is carried out before this type of payment is granted due to prevailing justifiable protection of interests. For this purpose, information about your creditworthiness is collected from credit agencies and used for evaluation purposes. If you object to the collection of your credit information, please choose another payment method.

If your payment is delayed, we reserve the right to transfer your personal data to a debt collection agency or to a law firm commissioned by us to ensure the collection of the outstanding amounts. This data transfer is subject to the requirements as per § 28a BDSG.

5. Anonymized for software updates and generation of usage statistics

Software products from Paessler AG can periodically connect to Paessler AG servers to check for newer software versions and / or important security updates. During this connection, impersonal information about the PRTG installation (for example, sensor count) is also transmitted. We store and use this information, for instance, to optimize the delivery of updates as well as for statistical analysis. This information cannot be associated with a user.

We also generate statistics about the actual use of our software products and apps for mobile devices. This can provide us with valuable information for the continuous development of our products. The information is collected and generated in an anonymized form only.

6. For advertising purposes

Paessler uses your data and your email address to send you offers for other services and products. You can object to this at any time. Please send a complaint to [email protected]

 

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